Question 1

Do you ship internationally?

Accepted Answer

Yes! We ship worldwide. International shipping is £12.99, with free shipping on orders over £80.

Question 2

How much is UK delivery?

Accepted Answer

UK and Northern Ireland delivery is £2.99, and it’s free on orders over £50.

Question 3

How long will my order take to arrive?

Accepted Answer

We aim to dispatch all in-stock items within 2–3 working days. Delivery times may vary based on your location.

Question 4

What is a pre-order item?

Accepted Answer

Pre-orders are items that aren't immediately in stock but will be dispatched within 7 days of ordering. You can cancel your pre-order within 24 hours by emailing info@avaandbeaux.com.

Question 5

Can I return an item?

Accepted Answer

Yes, you can return items within 28 days of receiving your order, as long as they’re in their original packaging and unused condition.
Fragile or delicate items must be returned with all original protective packaging.

Question 6

Are any items non-returnable?

Accepted Answer

Yes. The following items cannot be returned:
Personalised items
Earrings and candles that have been used (e.g. candle wick has been burnt)

Question 7

Can I exchange an item?

Accepted Answer

Absolutely! Just email info@avaandbeaux.com with your order number, full name and receipt plus the item you’d like to return and the item you’d like in exchange. If the price is the same, we’ll just charge for postage. If there’s a price difference, we’ll let you know the next steps.

Question 8

How do I contact you?

Accepted Answer

You can reach us anytime at info@avaandbeaux.com. We aim to respond within 1–2 working days.

Question 9

Can I make changes to my order after placing it?

Accepted Answer

If you need to make a change, please contact us as soon as possible. We’ll do our best to help if your order hasn’t yet been processed or dispatched.

FAQs

Frequently asked questions